BIG NEWS: Disney Mobile Ordering Makes Long Awaited Change

Disney Mobile Ordering allows guests to totally bypass the regular line for ordering and waiting for food. It’s truly like a FastPass for quick service dining! One of the major complaints about the service was the inability to redeem Disney Dining Plan meal and snack credits with the service. Today, with the update of the My Disney Experience App, this is no longer a problem! Read all the details below:

Here are all the details from Disney Cast Member Thomas Smith:

Since launching last spring, we have been hearing overwhelmingly positive feedback from guests who have used Mobile Order in the My Disney Experience mobile app. Currently offered at 23 locations throughout the theme parks and Disney Springs, this convenient service allows you to order meals and snacks on demand, pay in advance and skip the line at select quick-service food and beverage locations.

Now, we’re excited to introduce Mobile Order to a whole new audience of guests. With a My Disney Experience update launching later today, guests with Disney dining plans can redeem meals and snacks in Mobile Order, providing them with more free time to enjoy all of the attractions and entertainment experiences throughout Walt Disney World Resort.

All three Disney dining plans are available with Mobile Order: the Disney Quick-Service Dining Plan, the Disney Dining Plan and the Disney Deluxe Dining Plan. To access Mobile Order, tap the “Order Food” button under “My Plans” in the app. Watch the video below to see the convenience of using Mobile Order with a Disney dining plan – whether you’re redeeming a snack credit for a Dole Whip at Aloha Isle or a quick-service credit for a Pandoran feast at Satu’li Canteen.

This latest app update builds on other new features, like room charge viewing, Online Check-In Service and wayfinding, that are helping to improve the overall vacation experience for our guests.

RELATED ARTICLE: Mobile Food & Beverage Ordering – What You Need to Know

by Mike and Jamie Sylvester

Hold the phone! No, really… hold the phone and check out the Mobile Food and Beverage Ordering option now available at Disney World. We were first impressed with Disney World’s FastPass+ System, making attraction waits a breeze. Now, Disney World has made our dining experiences for quick service restaurants even easier! Check out what we feel like you need to know about Mobile Food and Beverage Ordering.

1 – What Exactly Is Mobile Ordering?

If you’ve ever visited Disney World before and ate at a quick service restaurant for a meal, chances are you’ve experienced long lines to first order your food and then again to pick up your food. We too have experienced this and grudgingly make it work. But now… those days are long gone! Disney has another option! At select Disney World quick service restaurants, guests can now use their mobile devices to order food and beverages, pay, and advise the restaurant when they are ready to pick it up. This new service allows guests to totally bypass the regular line for ordering and waiting for food. It’s truly like a FastPass for quick service dining!

2 – Super Simple Steps to Ordering

The process to using Mobile Food and Beverage Ordering is surprisingly simple. Your first step is to download the My Disney Experience App if you haven’t already. Not only is this app free, but it allows you to be in control of your plans, look at wait times, have a mobile map, and so much more. Under “My Plans” or under “Dining”, just tap the “Order Food” option. The quick service restaurants that offer Mobile Ordering will pull up on your screen. Simply select a restaurant, browse the menu, and add the food and beverage items you want to your cart.

3 -Payment and Pick-Up

Finish your order by reviewing your order summary. You will be prompted to make payment which can be done with the form of payment you’ve set up in your My Disney Experience account or with the debit/credit card in hand. Once you are in the restaurant’s location, press “I’m Here, Prepare My Order”. Within a few minutes you’ll receive a push notification to come pick up your food at a separate Mobile Ordering window. It’s just that easy! With our experiences, our food has been ready within 5 minutes of pressing the “I’m Here, Prepare My Order” button. Ridiculously fast and you feel like a VIP walking past all the lines!

4 -Order From Anywhere

Whether you are headed over on a bus, waiting in line for an attraction, or off Disney property… you can place your Mobile Order via the My Disney Experience App. With this flexibility, Mobile Order will allow you and your party to take time reviewing the menu. We especially love ordering our food while in line for an attraction to make the time go by faster.

5- You Can Cancel

The quick service restaurant you select will tell you the time frame you are selecting a Mobile Order for. For example, we decided to eat breakfast at Satu’li Canteen at Animal Kingdom. Early that morning before we arrived at the park, we decided to place a Mobile Order. The order screen told us “Your Breakfast menu order can be picked up between now and 10:00AM.” Initially this time frame concerned us – as what happens if for some reason we have a shift in plans and don’t make it to pick up breakfast? Since the food itself isn’t made until you arrive to the area and press the “I’m Here, Prepare My Order” option, you can easily cancel your order and the payment will be fully refunded back onto your card. Typically, this time frame is no big deal as many of the quick service locations are open until late for lunch and dinner items. For example, a lunch or dinner order at Cosmic Rays will likely prompt you to pick up your food before 11:00PM. The breakfast time frames are much shorter as breakfast isn’t served all day.

6 – Current Mobile Order Locations

The quick service restaurant locations that currently accept Mobile Food and Beverage Ordering is constantly growing, so please double check your My Disney Experience App regularly for additions.

The current list of locations includes:

• ABC Commissary
• Aloha Isle
• Backlot Express
• Casey’s Corner
• Catalina Eddie’s
• Columbia Harbor House
• Cosmic Ray’s Starlight Café
• D-Luxe Burger
• Electric Umbrella
• Fairfax Fare
• Flame Tree Barbecue
• Harambe Market
• Liberty Inn
• Pecos Bill Tall Tale Inn and Cafe
• Pinocchio Village Haus
• Pizzafari
• PizzeRizzo
• Restaurantosaurus
• Rosie’s All-American Cafe
• Satu’li Canteen
• Sunshine Seasons
• The Lunching Pad
• Tomorrowland Terrace Restaurant

7 – Still Working Out the Kinks 

As with any new feature there are a few “oh bummer” moments that we are sure Disney will find a solution for before long. If you would like to use a Disney Gift Card or any discounts, you’ll have to order in person at the restaurant. If you have an allergy in your party, Mobile Ordering does not allow for special allergy requests. So, our Gluten allergy family member has to go wait in line at the normal windows to place an order.

Have you had the opportunity to experience Mobile Food and Beverage Ordering? We HIGHLY recommend it and hope you enjoy its’ ease as much as we do!