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Disney World Releases Many New Details for Resorts & Resort Experiences Reopening

With the reopening of Disney World parks and resorts next month, we’re still waiting for a lot of details on what will be new and changed as Disney seeks to provide a safe experience following an extended closure due to COVIS-19. There are still many questions to be answered, but today we received a lot of information on what guests can expect at Disney resorts, Disney resort experience, and some rule changes that all Disney guests need to be aware of even if they aren’t staying on property. Those details are below, and we will continue to update you as we receive more information.





 

Here is the information listed on the Walt Disney World website.

1 – Reopening Dates

On June 22, select Disney Deluxe Villa Resorts and Disney’s Fort Wilderness Resort & Campground reopened. These select Disney Deluxe Villa Resorts include:

  • Bay Lake Tower at Disney’s Contemporary Resort
  • Boulder Ridge Villas at Disney’s Wilderness Lodge
  • Copper Creek Villas & Cabins at Disney’s Wilderness Lodge
  • Disney’s Animal Kingdom Villas – Kidani Village
  • Disney’s Beach Club Villas
  • Disney’s BoardWalk Villas
  • Disney’s Old Key West Resort
  • Disney’s Polynesian Villas & Bungalows
  • Disney’s Riviera Resort
  • Disney’s Saratoga Springs Resort
  • The Villas at Disney’s Grand Floridian Resort

(See #13 for what’s open at each resort including dining locations, shops, and activities).

Additionally, Disney’s Hilton Head Island Resort and Disney’s Vero Beach Resort have reopened to Members and Guests on June 15.

As we open these hotels, we are taking a measured and deliberate approach to implement a number of health and safety measures based on guidance from various governmental authorities and health agencies. In addition, we currently plan to open the following Disney Resort hotels to booked guests on the following dates.

Please note that given the fluidity of the current environment, these dates are subject to change and Guests’ reservations could still be modified to other Disney Resort hotels if needed.

  • July 10 Disney’s Animal Kingdom Villas – Jambo House, Disney’s Pop Century Resort, Disney’s Contemporary Resort
  • July 29  – Disney’s Caribbean Beach Resort
  • August 12 – Disney’s Polynesian Village Resort and Disney’s Art of Animation Resort
  • August 24 – Disney’s Yacht & Beach Club Resorts
  • September 21 – Disney’s Grand Floridian Resort & Spa
  • October 1 – Disney’s BoardWalk Resort
  • October 14 – Disney’s Coronado Springs Resort

Given the current situation, there are some Disney Resort hotels and other areas that are not, as of this time, being scheduled for reopening yet. We will continue to evaluate the situation and reopen more locations when the environment is right to do so.

While these plans may evolve, we will be monitoring the constantly changing health environment and its impact on the state of Florida as we find the right time to welcome back even more of our Guests.

We continue to assist Guests with current hotel reservations for 2020, modifying travel plans as needed.

2 – 2021 Reservations

Guests can now book their 2021 travel dates for select Disney Resort hotels. These include:

  • Bay Lake Tower at Disney’s Contemporary Resort
  • Boulder Ridge Villas at Disney’s Wilderness Lodge
  • Copper Creek Villas & Cabins at Disney’s Wilderness Lodge
  • Disney’s Animal Kingdom Villas – Kidani Village
  • Disney’s Art of Animation Resort
  • Disney’s Beach Club Resort
  • Disney’s Beach Club Villas
  • Disney’s BoardWalk Inn
  • Disney’s BoardWalk Villas
  • Disney’s Caribbean Beach Resort
  • Disney’s Contemporary Resort
  • Disney’s Coronado Springs Resort
  • Disney’s Fort Wilderness Resort & Campground
  • Disney’s Grand Floridian Resort & Spa
  • Disney’s Old Key West Resort
  • Disney’s Polynesian Village Resort
  • Disney’s Polynesian Villas & Bungalows
  • Disney’s Pop Century Resort
  • Disney’s Riviera Resort
  • Disney’s Saratoga Springs Resort & Spa
  • Disney’s Yacht Club Resort
  • The Villas at Disney’s Grand Floridian Resort & Spa

3 – What You’ll Need

We made some important updates at our Disney Resort hotels and implemented a number of new health and safety measures.

Before traveling to Florida, please make sure that you have reviewed any advisories or restrictions that may be in place for travel to Florida. Visit https://floridahealthcovid19.gov/travelers/ for information. Guests who are under isolation or quarantine orders must not enter Walt Disney World Resort.

Please be aware that you’ll also need:

  • A confirmed room reservation for your stay. Be sure to link your reservation to your Disney account to receive important information prior to your arrival—visit My Plans to get started
  • A confirmed dining reservation if you’re a day Guest (not staying overnight)
  • Face coverings for each Guest age 2 and up—which must be worn in all public areas, except while swimming or seated for dining
  • Planning to visit a theme park during your stay? Select Walt Disney World theme parks will begin to reopen on July 11. To enter a park, both a park reservation and valid admission for the same park on the same date is required (a Disney Resort hotel reservation does not guarantee theme park access)

Also, it’s highly recommended to have:

  • The latest version of the My Disney Experience app on your mobile device, with location services and notifications enabled
  • Cashless or contactless forms of paymentincluding MagicBands, which Disney Resort hotel Guests can use to charge purchases to their Disney Resort hotel folio.

4 – Covid-19 Warning

We have taken enhanced health and safety measures—for you, our other Guests and Cast Members. You must follow all posted instructions while visiting Walt Disney World Resort.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and Guests with underlying medical conditions are especially vulnerable.

By visiting Walt Disney World Resort you voluntarily assume all risks related to exposure to COVID-19.

5 – Health Acknowledgement

Please make sure that you have reviewed any advisories or restrictions that may be in place for travel to Florida. Visit https://floridahealthcovid19.gov/travelers/ for information. By entering Walt Disney World Resort, you are confirming that you and all persons in your party:

  • are not experiencing any of the following symptoms of COVID-19 identified by the Centers for Disease Control and Prevention at CDC.gov, including:
    • Fever or chills
    • Cough
    • Shortness of breath or difficulty breathing
    • Fatigue
    • Muscle or body aches
    • Headache
    • New loss of taste or smell
    • Sore throat
    • Congestion or runny nose
    • Nausea or vomiting
    • Diarrhea
  • have not been in contact with someone with confirmed or suspected COVID-19 symptoms without completing a 14-day quarantine
  • are not under any self-quarantine orders

Guests who cannot confirm all of the above criteria must not enter Walt Disney World Resort.

If you need to reschedule your reservation, please call the Disney Reservation Center at (407) W-DISNEY or (407) 934-7639. If you’re a Disney Vacation Club Member, please call Member Services at (800) 800-9800.

By entering Walt Disney World Resort, you acknowledge that you understand and will abide by the above health-and-safety requirements.

6 – Disney Resort Hotel Guest Benefits

During the initial reopening period, some benefits may be modified or unavailable.

Disney’s Magical Express® Service
Complimentary airport transportation via Disney’s Magical Express service will be available for Guests arriving and departing from Orlando International Airport.

Many airlines have modified their flight schedules, so please confirm your flight information. If you plan to use Disney’s Magical Express service, contact your room reservation booking agent, or call (407) 939-1936 to make any updates to your flight information on file.

FastPass+ Service
As a result of the COVID-19 impact, FastPass+ service will be suspended for the time being as we plan to use additional queue space to manage capacity for attractions and maintain physical distancing. With that in mind, access to FastPass+ planning is temporarily unavailable. We will share updates at a later date.

Extra Magic Hours
The Extra Magic Hours benefit is unavailable until further notice.

7 – Cleaning

When you stay at a Disney Resort hotel, enjoy peace of mind knowing that your room will be thoroughly cleaned prior to your arrival and serviced during your stay. Plus, common areas will receive enhanced cleaning.

Common Areas
We’ve increased cleaning in high-traffic areas such as public elevators and escalators, handrails, benches, tables, handles, restrooms and more.

Housekeeping
Prior to your arrival, your room will undergo thorough cleaning—with attention to:

  • High-touch areas, like TV remotes and door handles
  • Housekeeping tools will be cleaned between rooms
  • Floors, which will be steam cleaned and vacuumed between Guests

Inside your room, you’ll find:

  • Extra linens and towels wrapped in single-use packaging
  • Individually wrapped glassware
  • Double-cased pillows
  • Additional items that have been cleaned and wrapped in single-use packaging

And during your stay, your room will receive a light cleaning service every other day, which will include:

  • Removal of trash and used towels
  • Replenishment of towels and amenities throughout the room and bathroom
  • Wiping and cleaning of the vanity and counter surfaces
  • Vacuuming if needed

You can also decline every-other-day service.

Please note that:

  • If you’re a Disney Vacation Club Member using your Membership to stay, you’ll receive service on the 4th and 8th days, unless you decline that service.
  • If there is more than one room on your reservation and you choose to decline service, your selection will apply to all rooms on the reservation.
  • We reserve the right to enter any room at a Disney Resort hotel for maintenance, safety, security or any other purpose, even if the Room Occupied sign is displayed on the room door. View Walt Disney World Resort Property Rules.

8 – Transportation & Parking

Complimentary Resort Transportation
Before the theme parks reopen, bus transportation will be available between your Disney Resort hotel and Disney Springs area.

When the theme parks reopen, complimentary transportation will also be provided between your Disney Resort hotel and Disney theme parks.

Transportation will operate with physical distancing measures in place, reducing capacity. As a result, you may experience delays.

Minnie Van Service
Minnie Van Service will not be available during the initial reopening period.

Parking
Self-parking will be available. Valet service is temporarily unavailable, with the exception of Guests with disabilities who may require parking assistance. A valid disability parking permit is required. Parking fees apply for Disney Resort hotel Guests.

9 – Resort Services

Some Disney Resort hotel services will be modified or unavailable during the initial reopening period, based on physical distancing and health guidelines.

Changes include:

  • Bell Services will deliver luggage to rooms, but will not escort Guests
  • Club-level service will be temporarily unavailable
  • Deliveries will only be made to occupied rooms
  • In-room celebrations will not be available
  • Dry-cleaning and valet laundry services will be temporarily unavailable; self-service laundry will remain available
  • Shipping services will be temporarily unavailable
  • Resort airline check-in service may be temporarily unavailable

10 – Resort Amenities & Recreation

Amenities and recreation will be modified based on physical distancing and health guidelines.

Dining Experiences
Select dining locations will be available at Disney Resort hotels.

Click here for what you need to know about dining at Walt Disney World during the phased reopening.

Pools

  • Feature pools may operate with reduced hours; leisure pools will be open 24 hours a day
  • Pools will operate with reduced capacity to allow for physical distancing
  • Select poolside activities may be available at select Resort hotels
  • Stormalong Bay at Disney’s Yacht and Beach Club Resorts will not be available during the initial reopening period; Guests of this Disney Resort hotel may enjoy the leisure pool at Disney’s Beach Club Villas

Fitness Centers & Sports Courts

  • Fitness centers will open in alignment with state and county regulations, and may have reduced hours
  • Fitness centers may have reduced hours and capacity
  • Instructor-led fitness classes will not be available
  • Fitness and sports courts will be open, and Guests must maintain physical distancing

Available Recreation
Activities and schedules will vary. The schedule of activities for your Disney Resort hotel will be shared during your stay.

Merchandise Locations 
In merchandise locations throughout Walt Disney World Resort, Guests will continue to discover favorite Disney items, with some modifications to the shopping experience that will help us manage capacity and foster physical distancing.

  • New Product Launches: New collection product launches and limited-edition merchandise will not be available for in-person purchases at Walt Disney World Resort until further notice. As always, Guests can find these items on shopDisney, subject to availability.
  • Pin Trading: We will continue to offer Guests the opportunity to pin trade with Cast Members through the use of pin boards in select locations. Cast pin trading with lanyards will not be available at this time to maintain physical distancing.
  • Delivery Option: Package delivery to the front of our theme parks or to Disney Resort hotels will be suspended. However, shipping merchandise to Guests’ homes continues to be available.
  • Dressing Rooms: For the time being, dressing rooms will not be available.
  • Returns: In-person returns will be available upon the reopening of our merchandise locations.

Temporarily Unavailable 
The following amenities and experiences will not be available during the initial reopening period:

  • Arcades
  • Campfires
  • Character experiences
  • Dog parks
  • Electrical Water Pageant
  • Marina rentals
  • Pin trading
  • Playgrounds
  • Spas, salons and Bibbidi Bobbidi Boutique

Additionally, the following special offerings and childcare services will not be available during the initial reopening:

  • Fireworks voyages and tasting cruises, including the Pirates and Pals Fireworks Voyage
  • Fun runs
  • Wonderland Tea Party at Park Fare
  • Hula lessons
  • In-room childcare services
  • Mermaid school
  • Special classes and programs—including culinary, cultural and animal programs

11 – Check-In Online

To aid in physical distancing efforts, we strongly recommend that you use Online Check-In Service in advance—online or with the My Disney Experience app.

When your room is ready, you’ll get a room-ready notification. Then, you can use either a MagicBand or the My Disney Experience app digital key feature to enter your room!

If you don’t receive your MagicBand(s) prior to your vacation, simply use the My Disney Experience app as a digital key to enter your room. At your convenience, you can visit the Front Desk to pick up your MagicBand(s).

12 – Automatic Checkout

On your scheduled checkout day, you’ll be automatically checked out of your room—so you don’t have to visit the Front Desk (unless you have unresolved charges to your Disney Resort hotel folio).

13 – Virtual Chat with a Resort Cast Member

Beginning June 22, you can chat with a Resort Cast Member via the My Disney Experience app for assistance during your stay. This new feature will offer convenient support nearly anytime—so there’s no need to visit the Lobby or stand in line.

14 – Updates at Each Disney Resort Hotel

The following offerings and experiences will be available when this Resort hotel reopens. Hours of operation will be provided during your stay.

Boulder Ridge Villas at Disney’s Wilderness Lodge 

Dining

  • Geyser Point Bar & Grill
  • Whispering Canyon Cafe
  • Roaring Fork

Shops

  • Wilderness Mercantile

Activities

  • Pools
  • Poolside Activities
  • Movies Under the Stars
  • Fitness Center
  • Reunion Station
  • Multi-Purpose Courts

Copper Creek Villas & Cabins at Disney’s Wilderness Lodge

Dining

  • Whispering Canyon Cafe
  • Roaring Fork
  • Geyser Point Bar & Grill

Shops

  • Wilderness Mercantile

Activities

  • Pools
  • Poolside Activities
  • Movies Under the Stars
  • Fitness Center
  • Reunion Station
  • Multi-Purpose Courts

Disney’s Animal Kingdom Villas – Kidani Village

Dining

  • Sanaa
  • Kidani Breakfast at Sanaa
  • Sanaa Lounge
  • Maji Pool Bar

Shops

  • Johari Treasures

Activities

  • Pools
  • Poolside Activities
  • Movies Under the Stars
  • Fitness Center
  • Community Hall
  • Sports Courts

Disney’s Beach Club Villas

Dining

  • Beaches and Cream Soda Shop
  • Beach Club Marketplace
  • Martha’s Vineyard

Shops

  • Beach Club Marketplace

Activities

  • Leisure Pool (Stormalong Bay will not be available during the initial reopening period)
  • Poolside Activities
  • Movies Under the Stars
  • Fitness Center
  • Seaside Retreat
  • Sports Courts
  • Fishing Excursions

Disney’s BoardWalk Villas

Dining

  • Trattoria al Forno (this excludes Character Dining, which is temporarily unavailable)
  • Pizza Window
  • BoardWalk Bakery
  • Leaping Horse Libations
  • AbracadaBar

Shops

  • Screen Door General Store

Activities

  • Pools
  • Poolside Activities
  • Movies Under the Stars
  • Fitness Center
  • Community Hall
  • Sports Courts

Disney’s Contemporary Resort

Dining

  • California Grill
  • Chef Mickey’s (this excludes Character Dining, which is temporarily unavailable)
  • Contempo Café
  • Cove Bar
  • The Wave… of American Flavors
  • The Wave Lounge

Shops

  • Bayview Gifts
  • Fantasia Market

Activities

  • Pools
  • Poolside Activities
  • Movies Under the Stars
  • Fitness Center
  • Community Hall
  • Sports Courts

Disney’s Fort Wilderness Resort & Campground

Dining

  • P&J’s Southern Takeout
  • Meadow Snack Bar
  • Crockett’s Tavern

Shops

  • Settlement Trading Post
  • Meadow Trading Post

Activities

  • Pools
  • Poolside Activities
  • Movies Under the Stars
  • Bike Barn
  • Sports Courts
  • Trail Rides and Horse Barn
  • Fishing Excursions

Disney’s Old Key West Resort

Dining

  • Olivia’s Café
  • Good’s Food to Go
  • Gurgling Suitcase

Shops

  • Conch Flats General Store

Activities

  • Pools
  • Poolside Activities
  • Movies Under the Stars
  • Fitness Center
  • Community Hall
  • Sports Courts

Disney’s Polynesian Villas & Bungalows

Dining

  • Kona Cafe
  • Capt. Cook’s
  • Pineapple Lanai
  • Barefoot Pool Bar

Shops

  • Moana Mercantile
  • Bou-tiki

Activities

  • Pools
  • Poolside Activities
  • Movies Under the Stars

Disney’s Riviera Resort

Dining

  • Topolino’s Terrace – Flavors of the Riviera (please note that the Character Dining experience will be modified)
  • Primo Piatto
  • Le Petit Café
  • Bar Riva

Shops

  • La Boutique

Activities

  • Pools
  • Poolside Activities
  • Movies Under the Stars
  • Fitness Center
  • Eventi

Disney’s Saratoga Springs Resort

Dining

  • The Artist’s Palette
  • The Paddock Grill
  • On the Rocks Pool Bar

Shops

  • Artist’s Palette

Activities

  • Pools
  • Poolside Activities
  • Movies Under the Stars
  • Fitness Center
  • Community Hall
  • Sports Courts

The Villas at Disney’s Grand Floridian Resort

Dining

  • Grand Floridian Cafe
  • Gasparilla Island Grill
  • Enchanted Rose
  • Beaches Pool Bar & Grill

Shops

  • M. Mouse Mercantile
  • Sandy Cove Gifts and Sundries

Activities

  • Pools
  • Pool Cabana Rentals
  • Poolside Activities
  • Movies Under the Stars
  • Fitness Center
  • Multi-Purpose Courts

15 – Modifications, Cancellations, and Refunds

We understand how much excitement, thought and time goes into planning your visits to Walt Disney World Resort. Please know we will be here to help you, as our Cast remains focused on delivering magical experiences and incredible storytelling for everyone who visits.

During this unprecedented period, some of our policies and offerings have been modified:

Rooms and Packages
At this time, we are temporarily pausing Disney Resort hotel reservations so we can focus on Guests with existing reservations (Disney Vacation Club Members can still make new reservations).

By June 28, all Guests will be able to purchase new Disney Resort hotel packages and theme park tickets and make their park reservations for arrivals starting in 2021 as our phased reopening continues. Guests will be able to view park reservation availability online prior to purchasing their tickets.

Later this summer, we will resume sales of 2020 tickets and Disney Resort hotel arrivals, based on availability of park reservations, while we continue to provide Guests with existing tickets and Annual Passholders the opportunity to make park reservations for 2020 dates.

To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through October 3, 2020. If Guests need further assistance, they can reach us at the Disney Reservation Center through our online chat feature or by calling our reservation line.

If no action is taken for impacted stays, Disney will automatically cancel your reservation within 7 days of the original check-in date and process any refund due to the original form of payment. Please note that cancellation fees imposed by third-party suppliers, including airlines and rental cars, as well as non-refundable products like travel protection plans, are deducted from refundable amounts for Walt Disney Travel Company packages.

If you did not book through Disney directly, please contact your travel professional.

Disney Vacation Club Reservations
If you booked through Disney Vacation Club, please visit disneyvacationclub.com or call Member Services at (800) 800-9800 for information and assistance with your reservation.

Group Reservations
If you’re coming to Walt Disney World Resort as part of a meeting, convention, youth program, wedding or other group or celebration, and you have questions about your plans during the closure period, please consult with the organizer of your group or event.

Source: Walt Disney World Website



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About Chad & Cindy Nykamp

After years of multiple Walt Disney World vacations, Cindy and Chad's dream of living in Orlando came true in 2010. After friends and family made them their go-to-people for Walt Disney World advice, Cindy and Chad launched DisneyLists.com in August 2015 to share their knowledge and love of Disney. Chad and Cindy have been Disney World Annual Passholders for years, DVC members, together have raced more than 70 runDisney races, and particularly love cruising on the Disney Cruise Line. Chad and Cindy also regularly represent DisneyLists.com at Walt Disney World media events. While attending these events, they get an insiders view of all the new things that have come to Walt Disney World. These experiences have helped them gain knowledge and expertise they happily pass on to their followers. They still can't believe how lucky they are to have such an amazing opportunity and will continue to share Disney with anyone who will listen!